A newly renovated condo in Long Branch, NJ, was hit with an unexpected disaster: a plumbing overflow in the master bathroom. What started as a routine issue quickly spiraled into Category 3 water damage, affecting the entire unit, including the engineered wood floors in the kitchen and beyond.
When the sewage contamination started seeping through, the stakes couldn’t have been higher for the condo owner. But this is where Crestview Public Adjusters stepped in, fighting for the compensation the homeowner deserved.
The Challenge
When the toilet overflowed, it didn’t just cause a mess—it led to severe contamination that impacted the condo’s value and livability. The extensive damage included sewage contamination in the master bathroom and water damage to the flooring, stretching throughout the entire condo, including the kitchen. The damage was no small issue, but the real battle began when the insurer resisted covering the full extent of the repairs.
The insurer initially pushed back on covering the full reconstruction of the master bathroom, questioning whether the damage to the kitchen should be included, considering the continuous engineered wood flooring. The situation became even more complicated by the potential for mold and bacteria growth, a concern that could have led to even bigger health issues if not addressed quickly.
The Strategy
At Crestview, we don’t just sit back and hope for the best—we take charge. We immediately advised the client to hire a hygienist to conduct mold and bacteria testing in the affected areas. The results came back confirming contamination, which bolstered our case significantly.
With that critical evidence, we went head-to-head with the insurer, advocating for full reconstruction of the master bathroom and securing coverage for the kitchen flooring, all while addressing the client’s concerns about long-term health risks. Our strategy wasn’t just about fixing what was broken—it was about ensuring that every corner of the condo was restored to its pre-damage state and that the homeowner’s peace of mind was fully restored.
The Outcome: $175,000 Settlement
After gathering solid evidence and executing a well-planned negotiation strategy, we secured $175,000 in compensation for the condo owner. This payout covered not only the reconstruction of the master bathroom but also the restoration of the kitchen flooring and the necessary specialized repairs.
The homeowner was extremely satisfied with the outcome, and the condo was fully restored to its former glory—now safe, functional, and primed for years of use ahead.
Need Help With Property Damage Claims?
If you’re dealing with property damage, you don’t have to face the insurance company alone. Crestview Public Adjusters is here to fight for the compensation you deserve. Whether it’s water damage, fire damage, or any other claim, our water damage public adjusters know how to get results.
Don’t navigate the claims process alone. Reach out today for a free consultation. We’ll make sure you receive the compensation you need and manage the entire claims process from start to finish.
